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ITsVISTA KB-Link: KB969097

Dialog box incorrectly instructs users to reinstall Windows Media Player

Consider the following scenario:

  • You are using a Windows Vista system
  • The system is under heavy load or the system resources are low
  • You are attempting to start Windows Media Player

The following error message appears:

---------------------------
Windows Media Player
---------------------------
Windows Media Player is not installed properly and must be reinstalled.

Do you want to install the Player from the Microsoft Web site?
---------------------------
Yes No
--------------------------- 

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB969097.

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