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ITsVISTA KB-Link: KB969097

Dialog box incorrectly instructs users to reinstall Windows Media Player

Consider the following scenario:

  • You are using a Windows Vista system
  • The system is under heavy load or the system resources are low
  • You are attempting to start Windows Media Player

The following error message appears:

Windows Media Player
Windows Media Player is not installed properly and must be reinstalled.

Do you want to install the Player from the Microsoft Web site?
Yes No

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB969097.

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