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ITsVISTA KB-Link: KB967667

XPS Viewer crashes when it loads an XPS document that was generated by Microsoft XPS Document Writer on a Windows Vista-based or a Windows Server 2008-based computer

Consider the following scenario:

  • You have installed Microsoft Office Word 2007 Service Pack 1 on a computer that is running Windows Vista or Windows Server 2008.
  • To generate an XML Paper Specification (XPS) document, you print a Word 2007 document to Microsoft XPS Document Writer.
  • The Word document contains an image that has a 3-D frame.
  • You try to view the XPS document in XPS Viewer.

In this scenario, XPS Viewer crashes. You can open this XPS document in XPS Viewer Essentials Pack (EP). However, it takes a long time for the XPS document to be loaded.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB967667.

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