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ITsVISTA KB-Link: KB961366

You receive a confusing error message when an application tries to access an empty removable media drive on a Windows Vista-based or Windows Server 2008-based computer

Consider the following scenario:

  • Your computer is running Windows Vista or Windows Server 2008.
  • The computer has a removable media drive, such as a Secure Digital (SD) card reader, that uses the FAT or exFAT file system.
  • No media is in the removable media drive.
  • An application tries to access files on the removable media drive.

In this scenario, you receive an error message that resembles the following:

Windows – No Disk
Exception Processing Message 0xc0000013 Parameters
[Parameters]

Instead of prompting you to insert some media, this error message contains only some confusing exception data. However, you can still dismiss the error message and continue to use your application.

Note: This problem occurs in many scenarios. For example, this problem occurs when you start Notepad and then try to open a file on the removable media drive. It also occurs when you start a Microsoft Office application, such as Microsoft Word.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB961366.

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