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ITsVISTA Adobe KB-Link: kb408620

Troubleshooting Flash Player crash or freeze for developers and end users

Flash Player causes Internet Explorer to crash or freeze on Windows XP or Windows Vista. Internet explorer displays the error message, “Internet Explorer has encountere a problem with an add-on and needs to close.” The referenced addon is Flash10a.ocx.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Adobe KB Article kb408620.

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