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ITsVISTA KB-Link: KB961706

Error message when a VPN client that is running Windows Vista or Windows Server 2008 is remotely managed: “Computer \\ComputerName cannot be managed. The network path was not found”

Consider the following scenario:

  • On a Windows Vista-based or Windows Server 2008-based client computer, you disable NetBIOS over TCP/IP (NetBT).
  • You establish a virtual private networking (VPN) connection to a VPN server in your corporate network.

In this scenario, a corporate IT professional inside your corporate network cannot remotely manage the client computer from the computers behind the VPN gateway.

For example, when an IT professional whose computer is behind the VPN gateway tries to connect to the client by using the “Connect to another computer” feature in Computer Management, the connection fails. Additionally, the IT professional receives the following error message:

Computer \\ComputerName cannot be managed. The network path was not found.
Choose ‘connect to another computer’ from the Action menu to manage a different computer.

Moreover, any network functionality that depends on SMB connectivity fails. For example, you cannot access the SMB shares of the remote VPN client when this problem occurs.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB961706.

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