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ITsVISTA KB-Link: KB960380

A hyperlink control that is used to open a file or an e-mail message fails in an application that uses MSXML 6.0 on a Windows XP-based or Windows Vista-based computer

On a Windows XP-based or Windows Vista-based computer, you run an application that uses Microsoft XML Core Services (MSXML) 6.0. The application contains a hyperlink control that users can use to open a file or an e-mail message. However, in this scenario, the hyperlink control may fail.

This issue occurs if the following conditions are true:

  • The file URL or the e-mail message URL is encoded in the UTF-8 format.
  • The output is in the HTML format.

Note: This issue does not occur if the URL starts with http://.

There is a download that resolves this issue. See Hotfixes for details.
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB960380.

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