Troubleshoot installation problems with Adobe® eLearning Suite 1.0
This document can help you resolve problems that interrupt the installer for Adobe eLearning Suite 1.0 on Windows Vista. Adobe eLearning Suite 1.0 applications include:
- Adobe Captivate 4
- Adobe Flash CS4 Professional
- Adobe Photoshop CS4 Extended
- Adobe Dreamweaver CS4
- Adobe Acrobat 9 Pro
- Adobe Soundbooth CS4
- Adobe Presenter 7
- Adobe Bridge CS4
- Adobe Device Central CS4
These problems can manifest themselves in many different ways, including (but not limited to) a frozen cursor or screen, or an error.
Please note that this document does not address problems related to serial numbers. For these problems, contact Adobe Customer Services. To contact Adobe Customer Service in your region for assistance, visit the Adobe website at http://www.adobe.com/, select your region from the menu at the top of the page, and then click Contact Us.
Different factors can interrupt the installation of an application, including the AutoPlay feature in Windows, a conflicting application, incorrect data in the Windows registry, or hardware problems. Although a system error may occur only when you work with Adobe eLearning Suite 1.0, Adobe eLearning Suite 1.0 may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.
To get the most from this document, perform the tasks in order. Keep a log of the tasks you perform and the results of each, including errors or problematic behavior. Adobe Technical Support can use this information to better assist you, should you need to call.
Note: The procedures in this document are based on the default interface of Windows Vista. If the interface is customized, some procedures may vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start > Settings > Control Panel instead of Start > Control Panel. Additionally, the procedures in this document assume you are using the Classic View of the Control Panel: To view the Control Panel in the Classic View, click Classic View on the Control Panel navigation bar on the left side of the window.
To show hidden files, hidden folders, and all filename extensions in Windows Explorer, please refer to the following technical document: http://www.adobe.com/go/kb404880