Troubleshooting system errors and freezes on Technical Communication Suite 2
This document can help you to resolve system errors that occur while you use Technical Communication Suite 2 on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:
- A blank or flickering dialog box
- A frozen cursor or screen
- A blue screen
- An unexpected restart
- An error such as one of the following:
- “This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
- “General Protection Fault in module [filename].”
- “Invalid Page Fault in module [filename].”
- “Application Error.”
- “Unhandled exception detected. Application will be terminated.”
- “Illegal Instruction.”
- “Segment load failure in [filename].”
- “Application has encountered a problem and needs to close.”
- “Fatal System Error.”
- A STOP error
Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Technical Communication Suite 2, Technical Communication Suite 2 may not necessarily be the cause–it may be the only application that uses enough memory or processor cycles to expose the problem.
To benefit most from this document, perform the tasks in order. Keep track of the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support can use this information to better assist you if you need to call.
You must be logged on as an administrator to perform some of the procedures in this document.
Important: Some of the procedures in this document may initiate a User Access Control dialog that asks for your permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the dialog, then you will not be able to continue with that troubleshooting step.
Note: The procedures in this document are based on the default interface of Windows Vista. If the interface is customized, then some procedures may vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start > Settings > Control Panel instead of Start > Control Panel.
The steps in this document that refer to the Control Panel are in reference to the Classic view.
For information on switching the Control Panel to the Classic view and many other common OS procedures, see “Common Microsoft Windows Vista procedures” (TechNote kb401275) for details.
To switch to Classic View:
- Choose Start > Control Panel.
- Choose Classic View in the left pane.
Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate files by their full file names, which include extensions (for example, example_filename.ini). By default, Windows Explorer doesn’t show hidden files, hidden folders, and file name extensions that it recognizes.
To show hidden files, hidden folders, and all file name extensions in Windows Explorer:
See “Show hidden files, hidden folders, and all file name extensions in Windows Explorer” (TechNote kb404880) for details.