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ITsVISTA KB-Link: KB959345

You cannot use the mouse or the keyboard to wake a Windows Vista-based computer that has an integrated graphics processor and a a graphics card

Consider the following scenario:

  • You have a Windows Vista-based computer.
  • The computer has both of the following:
    • An AMD 780G Chipset with ATI Radeon HD 3200 integrated graphics processor
    • An ATI Radeon HD 2400 Series graphics card
  • You have the ATI Hybrid CrossFireX feature enabled.
  • The system enters the Sleep (S1) mode.

In this scenario, you cannot wake the computer by using the mouse or the keyboard.

There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Contact Microsoft
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB959345.

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