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ITsVISTA Adobe KB-Link: kb403877

Troubleshoot system errors and freezes on Illustrator CS4

This document can help you to resolve system errors that occur while you use Adobe Illustrator CS4 on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:

  • A blank or flickering dialog box
  • A frozen cursor or screen
  • A blue screen
  • An unexpected restart
  • An error such as one of the following:
    • “This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”
    • “Illustrator caused a General Protection Fault in module [filename].”
    • “Illustrator caused an Invalid Page Fault in module [filename].”
    • “Application Error.”
    • “Unhandled exception detected. Application will be terminated.”
    • “Illegal Instruction.”
    • “Segment load failure in [filename].”
    • “Illustrator has encountered a problem and needs to close.”
    • “Fatal System Error.”
    • A STOP error
For more information on this issue, including potential causes, workarounds, and resolutions, see: Adobe KB Article kb403877.

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