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ITsVISTA KB-Link: KB957153

You cannot import an image file from an MFP device that supports the tiff-single-g4 format to a Windows Vista-based or Windows Server 2008-based computer

Consider the following scenario:

  • You connect a Windows Vista-based or a Windows Server 2008-based computer to a multifunction peripheral (MFP) device.
  • You set the MFP device to support the tiff-single-g4 format.
  • On the computer that is connected to the MFP, you try to import an image from the MFP device. To do this, in Windows Photo Gallery, you use the Web Services on Devices (WSD) scan function that is included with the MFP device.

In this scenario, the import operation fails.

There is a download that resolves this issue. See Hotfixes for details.
64-Bit Download: Contact Microsoft

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB957153.

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