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ITsVISTA KB-Link: KB951618

A black screen issue occurs on a Windows Vista-based computer or a Windows XP Service Pack 2-based computer that has Onekey Recovery 5.0 installed when you upgrade the operating system

Symptom 1
You are running a Windows Vista-based computer that has Onekey Recovery 5.0 installed. If you try to upgrade the operating system to Windows Vista Service Pack 1 (SP1) by using Windows Update or another method, you may experience a black screen issue after the computer is restarted.

Symptom 2
You are running a Windows XP Service Pack 2 (SP2)-based computer that has Onekey Recovery 5.0 installed. If you try to upgrade the operating system to Windows XP Service Pack 3 by using Windows Update or another method, you may experience a black screen issue after the computer is restarted.

Note: This issue occurs when the computer contains Onekey recovery software that is earlier than version 5.1. If the computer uses the Onekey recovery software version 5.1 or later versions, this issue does not occur.

There is a download that resolves this issue. See Hotfixes for details.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB951618.

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