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ITsVISTA KB-Link: KB954367

You receive a “Windows cannot connect to the printer” error message or the computer stops responding on a Windows Vista-based or a Windows Server 2003-based computer that uses an HP printer

You may experience one or more of the following symptoms on a Windows Vista-based or a Windows Server 2003-based computer that uses a Hewlett-Packard (HP) printer:

  • When you try to install a printer, the Add Printer Wizard stops responding.
  • The computer stops responding.
  • The print spooler stops responding.
  • The print spooler crashes, and you receive one of the following error messages, as appropriate for your situation.
    • When you use an administrator account

      Connect to Printer
      —————————–
      Windows cannot connect to the printer.
      Operation could not be completed (error 0x000006be).
      Either the printer name was typed incorrectly, or the specified printer has lost its connection to the server.
      For more information, click Help.

    • When you use a user account

      Connect to Printer
      —————————–
      Windows cannot connect to the printer.
      Operation could not be completed (error 0x000006be).
      You do not have sufficient access to your computer to connect to the selected printer.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB954367.

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