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ITsVISTA KB-Link: KB952909

When you try to print a document to a PostScript printer in an application, the application exits unexpectedly, or you find that an invalid PDF file is created from the incorrect data in the PostScript file

You have a PostScript printer driver that is installed on a computer that is running Windows XP, Windows Server 2003, Windows Vista, or Windows Server 2008. In an application, you try to print a document to the PostScript printer, or you print the document to a file through the PostScript printer driver. However, the application may exit unexpectedly (crash) when the content is converting to a PostScript (.ps) file.

The following applications are known to experience the crash:

  • Microsoft Word
  • Microsoft Power Point
  • Adobe applications such as Adobe Frame Maker 8.0

Under certain circumstances, some sections in a document may be lost. For example, you have a document that contains section 1, section 2, and section 3. After you convert the document to a .ps file, and then you convert the .ps file to a Portable Document Format (PDF) file, section 2 is lost.

Note: In this example, both section 1 and section 3 are in font A, although section 2 is in font B.

There is a download that resolves this issue. See Hotfixes for details.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB952909.

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