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ITsVISTA KB-Link: KB953253

Error message when you try to import an image from a scanner by using “Windows Fax and Scan” or by using Windows Photo Gallery in Windows Vista SP1: “A problem prevented the document from being scanned”

When you install a Windows Image Acquisition (WIA) scanner on a Windows Vista SP1-based computer, and then you try to import an image from the scanner by using “Windows Fax and Scan” or by using Windows Photo Gallery, you receive the following error message:

A problem prevented the document from being scanned. Please try again, or for troubleshooting information, see Help and Support of the information that came with the scanner.

There is a download that resolves this issue. See Hotfixes for details.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB953253.

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