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Vista's Problem Reports and Solutions Control Panel Support Service

April 17th, 2008 · 5 Comments · 4,580 views
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Services Occasionally when a problem occurs you may be prompted to send information about the issue to Microsoft. This helps Microsoft see where problems are occurring for their users, and sometimes suggestions on how to fix the problem are then given. If you never submit your information to Microsoft, this service isn’t needed, but since it’s set to manual by default, you won’t speed up your machine any by disabling it. Black Viper notes the following:

If you choose to disable this service, it may be due to privacy concerns with sending Microsoft your error reports. If so, to help ensure it will not be utilized even if the service is turned back on due to a future Windows Update, do the following:

Note: you must have administrator privileges to perform some of these actions.

With the default Category Control Panel:

  1. Head to Start
  2. Select Control Panel
  3. Select System and Maintenance
  4. Under “Problem Reports and Solutions”, Select the Choose how to check for solutions link
  5. Select Ask me to check if a problem occurs (Radio button)
  6. Then, Select the Advanced settings link
  7. Under “For my programs, …”, Select Off (Radio button)
  8. Under “For all users and programs, …” Select the Change setting button
  9. Under “For all users, turn Windows problem reporting”, Select Off (Radio button)
  10. Select the Ok button to apply the settings
  11. Select the Continue button (if UAC is active)
  12. Select the Ok button
  13. Select the Ok button again
Display Name:
Problem Reports and Solutions Control Panel Support
Service Name:
wercplsupport
Process Name:
svchost.exe
Description:
This service provides support for viewing, sending and deletion of system-level problem reports for the Problem Reports and Solutions control panel.
Path to Executable:
%windir%\system32\svchost.exe -k netsvcs
Default Startup:
  • Home Basic: Manual
  • Home Premium: Manual
  • Business: Manual
  • Enterprise: Manual
  • Ultimate: Manual
Log On As:
Local System Account
Desktop Interaction:
No
Depends On:
None
Required For:
None
Memory:
N/A
CPU:
N/A
Do you know something about this service that I don't? Please leave a comment below so I, and everyone else reading this, can benefit from your knowledge!

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Comments

  • Ross Snowden

    Apr 17, 2008 at 6:51 pm

    Once, just once, I’d like to have Microsoft offer a solution to fix the problem with these pop-up alerts.

    Has anyone, honestly, ever been offered any sort of “solution” to “fix” the problems by this built-in Microsoft feature … ha ha! ;)

  • Joe

    Apr 17, 2008 at 9:16 pm

    I think once or twice I have actually received informative feedback, but that’s a very tiny percentage compared to the number of times that I’ve used it.

  • chris

    Nov 20, 2008 at 11:28 pm

    problem reports and solution does what it needs to do but when it is part way threw checking for solutions it tells me that it isnt connected to the internet i do have a router running but ive even tried running a eithernet cable directly from modem to computer and still have the same problems.. has anyone came across this problem yet and if so what was the fix????

  • Steven

    Feb 12, 2009 at 8:39 pm

    All was well for a year and then all of a sudden, with no new soft/hardware changes, at each system start I get this from Windows Boot Manager:

    file:\windows\system\32\drivers\tepip\sys
    status: oxc00000e9
    info: windows failed to load because a critical system driver is missing or corrupt.

    Vista Home Premium installation disk is required every time now to start the system. I have Auto Update.

    Does anyone know what is going on? Thanks!!!!

  • Gary Osborn

    Feb 17, 2009 at 5:40 pm

    I keep getting a “Could not install driver software” in my Problem Reports and Solutions. This must have been a failed Epson printer driver install back in August of 2008. I have since uninstalled my printer drivers and reinstalled several times. My printer works fine, but every time I log into Vista this problem pops up and I can hear the window sounds of attempting to install this driver. Is there any way to edit this problem out of the registry? I know it just can not find the files needed to install and this error is stuck in the registry. Here is the basic description of the error.

    Description
    Windows could not copy all of the files needed to install this device driver software. This sometimes happens when the driver software was not designed for this version of Windows.

    Problem signature
    Problem Event Name: PnPDriverImportError
    Architecture: x64
    Win32 error: 80070005
    Inf name: e_gf1cja.inf
    Driver Package hash: 3e8437f04ee8f38ee691be55cc80e7a5a908b1a2
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    DMI58AA.tmp.log.xml
    LOG5A41.tmp
    e_gf1cja.inf
    setupapi.app.log
    setupapi.dev.log

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    Bucket ID: 319759813

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