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ITsVISTA KB-Link: KB949537

When you try to put a Windows Vista-based computer into hibernation (S4), and the computer has multiple USB devices connected to it, the computer stops responding

Consider the following scenario:

  • You are running a Windows Vista-based computer that has multiple USB devices connected to it. Or, you are running a Windows Vista-based computer that has a docking station that has multiple USB devices connected to it.
  • You install a Bluetooth device on the computer. Then, you turn the device on.
  • You try to put the computer into hibernation ((S4).

In this scenario, the computer stops responding.

There is a download that resolves this issue. See Hotfixes for details.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB949537.

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