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ITsVISTA KB-Link: KB941821

Sysprep errors are logged in the Setuperr.log file when you run the “Sysprep /generalize /oobe” command on a Windows Vista-based computer

Consider the following scenario:

  • You are running a Windows Vista-based computer.
  • You run the following command:

    Sysprep /generalize /oobe

In this scenario, Sysprep errors that resemble the following are logged in the Setuperr.log file:

SYSPRP MSS: Error 0×0 occurred while stopping service WSearch.
SYSPRP MSS: _StopService exits on timeout.
SYSPRP MSS: Plugin failed to stop Windows Search service, trying to kill it…
SYSPRP MSS: Error 0×425 occurred while stopping service WSearch.[gle=0x00000425]
SYSPRP MSS: _StopService exits on timeout.[gle=0x00000425]
SYSPRP MSS: Failed to kill Windows Search service![gle=0x00000425]

Additionally, you must now restart the Sysprep tool.

Note: The Setuperr.log file resides in the following location:

Windows\System32\Sysprep\Panther

There is a download that resolves this issue. See Hotfixes for details.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB941821.

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