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ShopClient connections do not authenticate successfully with a Cisco switch when it takes more than five seconds to generate an NAP SoH message on a Windows Vista-based computer or on a Windows XP Service Pack 3-based computer
When it takes more than five seconds to generate a Network Access Protection (NAP) statement of health (SoH) message on a Windows Vista-based computer or on a Windows XP Service Pack 3-based computer, client connections do not authenticate successfully with a Cisco switch.
For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB947017.
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