Certain Windows XP-related user accounts and groups remain on the computer after you upgrade to Windows Vista
After you upgrade a Windows XP-based computer to Windows Vista, you experience the following symptoms:
- One or more of the following Windows XP-related groups appear in the “Local Users and Groups” Groups folder:
- HelpServicesGroup
- Offer Remote Assistance Helpers
- RS_Query
- One or more of the following Windows XP-related user accounts appear in the “Local Users and Groups” Users folder:
- SUPPORT_388945a0
Note: The 388945a0 part of this user account represents a combination of numbers and letters. This combination may differ on your computer. - HelpAssistant
- WIIS_ComputerName
- SUPPORT_388945a0
You expect only Windows Vista-related users and groups to remain on the computer after you upgrade to Windows Vista.
For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB947296.

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