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ITsVISTA KB-Link: KB947296

Certain Windows XP-related user accounts and groups remain on the computer after you upgrade to Windows Vista

After you upgrade a Windows XP-based computer to Windows Vista, you experience the following symptoms:

  • One or more of the following Windows XP-related groups appear in the “Local Users and Groups” Groups folder:
    • HelpServicesGroup
    • Offer Remote Assistance Helpers
    • RS_Query
  • One or more of the following Windows XP-related user accounts appear in the “Local Users and Groups” Users folder:
    • SUPPORT_388945a0
      Note: The 388945a0 part of this user account represents a combination of numbers and letters. This combination may differ on your computer.
    • HelpAssistant
    • WIIS_ComputerName

You expect only Windows Vista-related users and groups to remain on the computer after you upgrade to Windows Vista.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB947296.

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