On a Windows XP-based computer, you execute a Remote Assistance invitation file to connect to a novice’s computer. However, the Remote Assistance session fails. Also, you receive the following error message:

Remote Assistance
A Remote Assistance connection could not be established. You may want to check for network issues or determine if the invitation expired or was cancelled by the person who sent it.

This problem occurs if following conditions are true:

• The Windows XP-based computer has Remote Desktop Connection 6.0 (RDC 6.0) installed.
• The novice’s computer has multiple IP addresses when the Remote Assistance invitation file is created.