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ITsVISTA KB-Link: KB943668

Error message when you try to use a shared printer to print a Word 2007 document on a computer that runs a 64-bit version of Windows Vista: “Word has encountered a problem”

On a computer that runs a 64-bit version of Windows Vista, you install a shared printer. In a Microsoft Office Word 2007 document, you select this shared printer in the Print dialog box to print the document. Then, you receive an error message that resembles the following:

Microsoft Office Word
Word has encountered a problem
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Therefore, you cannot use this shared computer to print the document.

Note: This problem only occurs if the length of the shared printer name is a specific value.

There is a download that resolves this issue. See Hotfixes for details. This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB943668.

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