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ITsVISTA KB-Link: KB941962

You experience problems when you try to print a document in a 32-bit program on a computer that is running a 64-bit version of Windows Vista

Consider the following scenario:

  • You install a 64-bit version of Windows Vista.
  • You install printer drivers.
  • In a 32-bit program, you open the Print dialog box.

In this scenario, you experience one of the following symptoms:

  • If you click Properties two times, two Properties dialog boxes appear. Then, the 32-bit program stops responding. Also, the printer drivers and the Splwow64.exe process stop responding. Moreover, you experience high CPU usage.
  • If you open a Print dialog box in Internet Explorer, click Preferences, close the Preferences dialog box by clicking a button, and then click Preferences again, Internet Explorer stops responding.
  • If you click the Advanced tab in a Microsoft Office program, the program may stop responding. When you try to close the program that has stopped responding, you receive an error message that resembles the following:

    You cannot close because a dialog box is open. Click OK, switch to [application] and then close the dialog.

There is a download that resolves this issue. See Hotfixes for details. This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB941962.

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