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ShopThe fingerprint reader may not be available for use at the Welcome screen on a Windows Vista-based computer
When you start a Windows Vista-based computer, the fingerprint reader may not be available for use at the Welcome screen. Therefore, you cannot log on to the computer by using the fingerprint reader. This problem may occur only occasionally.
There is a download that resolves this issue. See Hotfixes for details.
32-bit Download: Windows6.0-KB941996-x86.msu
64-Bit Download: Windows6.0-KB941996-x64.msu
This issue is resolved in SP1.For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB941996.
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