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ITsVISTA KB-Link: KB939805

The logon screen is not available after you remove a second monitor when Windows Vista is asleep or in hibernation

Consider the following scenarios:

  • An additional monitor is connected to a Windows Vista-based desktop computer. The additional monitor is designated as the primary display (the main monitor). The computer goes into hibernation or goes to sleep. This additional monitor is disconnected. The computer resumes from sleep or from hibernation.
  • An external monitor is connected to a portable Windows Vista-based computer. The additional monitor is designated as the primary display (the main monitor). The built-in screen is designated as the secondary display. The computer goes into hibernation or goes to sleep. This external monitor is disconnected. The computer resumes from sleep or from hibernation.

In these scenarios, you cannot see the logon screen. Therefore, you cannot log on to the computer.

There is a download that resolves this issue. See Hotfixes for details. This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB939805.

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