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ITsVISTA KB-Link: KB941298

Error message when you try to access a WebDav shared file from a Windows Vista-based computer: “System error 1397 has occurred. Mutual Authentication failed”

Consider the following scenario:

  • On a Windows Vista-based computer, you map a drive to a Web Distributed Authoring and Versioning (WebDav) shared file that is located on an Internet Information Services (IIS) 6.0 server. To map the drive, you use the following command:

    NET USE X: HTTPS://SERVERNAME/SHARENAME

    Note: The X placeholder represents the letter of the drive that you want to map to the shared resource. The SERVERNAME placeholder represents the server on which the shared file is located. The SHARENAME placeholder represents the shared file to which you want to map the drive.

  • You select a certificate when you are prompted, and you click OK to confirm.

In this scenario, you receive an error message that resembles the following:

System error 1397 has occurred. Mutual Authentication failed. The server’s password is out of date at the domain controller.

This problem may also occur when you use the HTTPS protocol to try to access a WebDav shared file on a Java-based WebDav Server.

Notes:

  • This problem occurs if mutual authentication is enabled on the server that is running IIS 6.0 server.
  • If you use the HTTP protocol instead of the HTTPS protocol to access the WebDav shared file, this problem does not occur.
  • After the dialog box appears, if you do not click OK to confirm the selection of the certificate within 10 seconds, this problem does not occur.
There is a download that resolves this issue. See Hotfixes for details. This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB941298.

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