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ITsVISTA KB-Link: KB940856

You experience a 45-second delay when you try to start the Windows Remote Assistance component in Windows Vista

On a Windows Vista-based computer, you try to start the Windows Remote Assistance component by using a user account that does not belong to the Administrator group. However, you experience a 45-second delay before the Windows Remote Assistance window appears.

This problem occurs if the one of the following conditions is true:

  • The computer cannot access the Internet.
  • Web Proxy Auto-Discovery (WPAD) is not enabled in the network environment.
There is a download that resolves this issue. See Hotfixes for details. This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB940856.

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