If you try to install a universal serial bus (USB) device on a Windows Vista-based computer that was upgraded from Microsoft Windows XP, you may receive one or both of the following error messages:
Error message 1

Windows encountered a problem installing the driver software for your device.

Error message 2

Windows found driver software for your device but encountered an error while attempting to install it. Disk Device. Parameter is incorrect.

Note: An example of a USB device is a thumb drive or a USB disk.

Additionally, the USB device does not appear as expected in Device Manager. Device Manager may display one of the following conditions:

• The USB device is listed under the Other devices category as an unknown device.
• An exclamation mark (!) appears next to the USB device name.

If you view the properties of the USB device, you receive the following error message in the Device status area:

This device is either not present, not working properly, or does not have all the drivers installed. Try upgrading the device drivers for this device.