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ITsVISTA KB-Link: KB940199

Error message when you try to install a new hardware device on a Windows Vista-based computer: “Windows encountered a problem installing the driver software for your device”

When you try to install a new hardware device on a Windows Vista-based computer, Windows Vista cannot install the driver for the hardware device successfully. Additionally, you may sometimes receive the following error message:

Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it.
Device_Name

This problem occurs if the Infcache.1 file that is in the %Windir%\System32 folder is deleted or corrupted.

There is a download that resolves this issue. See Hotfixes for details. This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB940199.

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