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ITsVISTA KB-Link: KB938194

An update is available that improves the compatibility and reliability of Windows Vista

UpdatesDescription: This update hasn’t yet been pushed through Windows update, but is available for download. It is a ‘rollup’ of a number of hotfixes that are supposed to improve the performance and compatibility of Windows Vista.

Update type: Optional

Release date: August 7, 2007

Applies to: All versions

Knowledge base: support.microsoft.com/kb/938194

Download link: 32-bit | 64-bit

Comments: This update resolves the following issues:

  • The screen may go blank when you try to upgrade the video driver. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    932539 The screen may go blank when you try to upgrade the video driver on a Windows Vista-based computer

  • The computer stops responding, and you receive a “Display driver stopped responding and has recovered” error message. You can restart the computer only by pressing the computer’s power button.
  • The computer stops responding or restarts unexpectedly when you play video games or perform desktop operations.
  • The Diagnostic Policy Service (DPS) stops responding when the computer is under heavy load or when very little memory is available. This problem prevents diagnostics from working.
  • The screen goes blank after an external display device that is connected to the computer is turned off. For example, this problem may occur when a projector is turned off during a presentation.
  • A computer that has NVIDIA G80 series graphic drivers installed stops responding.
  • Visual appearance issues occur when you play graphics-intensive games.
  • You experience poor playback quality when you play HD DVD disks or Blu-ray disks on a large monitor.
  • Applications that load the Netcfgx.dll component exit unexpectedly.
  • Windows Calendar exits unexpectedly after you create a new appointment, create a new task, and then restart the computer.
  • Internet Connection Sharing stops responding after you upgrade a computer that is running Microsoft Windows XP to Windows Vista and then restart the computer.
  • The Printer Spooler service stops unexpectedly.
  • You receive a “Stop 0×0000009F” error when you put the computer to sleep while a Point-to-Point Protocol (PPP) connection is active. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    931671 Error message when you put a Windows Vista-based computer to sleep while a PPP connection is active: “STOP 0×0000009F”

There is a download that resolves this issue.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB938194.

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