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ITsVISTA KB-Link: KB937187

Error message when you try to install a new hardware device in Windows Vista: “Windows encountered a problem installing the driver software for your device”

When you try to install a new hardware device in Windows Vista, you may receive an error message that resembles the following:

Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it. Device_Name

Because of this problem, you cannot install the drivers for the new hardware device.

There is a download that resolves this issue. See Hotfixes for details. This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB937187.

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