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Many users have had a problem installing one of the latest Windows Updates for Vista, KB935807. The post I did about the problem is one of the most popular I’ve posted, with over 3000 hits in just over a week, and between the two posts on the update, there are over 100 comments. But in that same time, no word or workaround from Microsoft. Thanks to a reader from Norway, we now have a solution.
In the comments for my post, a reader named Kim left the following suggestion:
Okey folks… Here in Norway we made a fix for this kb935807 install-error. This fix will work for ALL who have trouble with installing KB935807. Go this way.. C-windows-system32-logfiles. Under the folder “logfiles” you create a new folder called “firewall” Now, KB935807 will install SUSESSFULL;) I`m NOT impressed of Microsoft. Good luck folks;)
It appears that anyone that didn’t have a problem installing this update had a folder called C:\windows\system32\logfiles\firewall. Those with a problem don’t have that folder. The solution appears to be as easy as creating a folder called FireWall inside the C:\windows\system32\logfiles folder. So far six readers have confirmed that it has worked for them, and none have said it hasn’t.
Give it a try, and let us know in the comments how it goes either way. Thanks Kim for the solution so many have been seeking!
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Comments
Scott
Jul 19, 2007 at 6:31 am
For what it’s worth, MS has added this work-around to the security bulletin:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q935807
Not sure who found it first, just happy it was acknowledged and fixed.
vagelis
Jul 20, 2007 at 1:19 am
Great solution !!!! Thank you so much…. It’s working good for me….
Martin Cook
Jul 20, 2007 at 12:17 pm
This solution doesn’t work for me. My symptoms are the same – failed install, multiple reboots, persistent prompting from Windows Update but my error code is not the same – I’m getting error 80004005.
The Norwegian solution shown on the Microsoft site claims to deal with error code 80070002 and obviously works for some readers but it doesn’t help me.
jason
Jul 21, 2007 at 6:17 am
it didnt work mwuhaha
The folder was already there and it didn’t work, so i deleted the folder and recreated the folder and it still didnt work! Any suggestions??
Joe
Jul 21, 2007 at 2:57 pm
You might read through the comments on this post:
http://itsvista.com/2007/07/important-update-for-windows-vista-kb935807/
and this post:
http://itsvista.com/2007/07/having-trouble-with-vistas-kb935807-update-you-are-not-alone/
There were a few different suggestions there that seemed to help some people.
Fernando
Jul 23, 2007 at 11:45 am
This work perfect for me.
Marco
Jul 26, 2007 at 3:35 am
This solution worked for me!
day2
Aug 9, 2007 at 1:30 am
create C:\windows\system32\logfiles folder is unnecessary, because I haven’t that folder and this patch has been installed without problems
Error 80070002 Installing Windows Update KB935807 | Technipages
Nov 26, 2007 at 6:28 pm
[...] Another solution says that you simply have to create a firewall folder in the location C:windowssystem32logfiles and this will solve the problem. [...]
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