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ITsVISTA KB-Link: KB939004

After you install Adobe Encore DVD 2.0 on a Windows Vista-based computer, the Adobe Encore DVD 2.0 Library folder content is not available

You successfully install the Adobe Encore DVD 2.0 program files on a Windows Vista-based computer. However, the contents of the Library folder for Adobe Encore DVD 2.0 are not available. Additionally, the Library folder that contains the content files does not exist in the following folder:

Extract drive:\Extract folder\Program Files\Adobe\Adobe Encore DVD 2.0

Note: The Extract drive:\Extract folder placeholders represent the location that you specify when you install Adobe Encore DVD 2.0. By default, the Library folder is in the following folder:

%SystemDrive%\Program Files\Adobe\Adobe Encore DVD 2.0

An event that resembles the following is logged in the Application log:

Event Type: Error
Event Source: MsiInstaller
Event Category: Category
Event ID: 10005
Date: Date
Time: Time
User: User
Computer: ComputerName
Description: Product: Adobe Encore DVD FC -- Installer is designed to run on Windows XP SP2 or higher

If you enable Windows Installer logging on the computer, an event that resembles the following is logged in the Windows Installer log file:

Windows Installer installed the product.
Product Name: Adobe Encore DVD FC.
Product Version: 2.0.
Product Language: 1033.
Installation success or error status: 1603. 
There is a download that resolves this issue. See Hotfixes for details. This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB939004.

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