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ITsVISTA KB-Link: KB939052

When you insert a CD or a DVD, Windows Vista may not recognize the disc

When you insert a CD or a DVD, Windows Vista may not recognize the disc. If you double-click the disc drive in Windows Explorer after you insert the disc, you receive the following error message:

Insert disk
Please insert a disk into Drive (DriveLetter:).

This problem occurs if the following conditions are true:

  • An audio device is disabled.
  • Windows Media Player is already running when you insert the disc.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB939052.

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