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ITsVISTA KB-Link: KB938315

A USB video camera that is connected to a Windows Vista-based computer may not display an image after you resume the computer from sleep

Consider the following scenario:

  • You have a video camera that is connected to a Windows Vista-based computer through a USB connection.
    Note: This kind of camera may also be known as a “webcam.”
  • You use the video camera together with a video-capture program to capture input from the camera.
  • The computer is configured to use a power plan that puts the computer to sleep after a specified period of inactivity.
  • You use the camera-preview feature to view input from the camera, and then Windows Vista enters a sleep state.

In this scenario, you may experience one of the following symptoms when you resume the computer from sleep:

  • The camera-preview feature displays a blue screen that contains no video from the camera.
  • The camera-preview feature displays a black screen.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB938315.

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