Comments

• 

  Noel

  Jun 14, 2007 at 1:29 pm

  Hi, our Vista Laptop installed this fix this morning together with another security patch. Once installed neither Windows Mail or IE could access the internet. POP errors and cannot display page errors. Google Talk and Mozilla worked fine. I backed out KB933566 and IE worked again. Am I alone ?

  Noel

• 

  Joe

  Jun 15, 2007 at 9:25 am

  This update replaced KB931768, which caused some people to get ‘Navcancl’ errors if they had moved their temporary internet folder for IE. Did you by chance move your temporary internet folder?

• 

  nigel

  Jun 15, 2007 at 6:47 pm

  I have same problem.
  I can`t connect IE and mail soft after update installed.
  I remove update and now all right.
  But what should I do to solve this problem?

• 

  Robert

  Jun 17, 2007 at 10:59 am

  I too have uninstalled this undate
  then right clicked on it and set it as hidden so that windows will still auto-update without re-installing this update
  I have spent hours looking for info on this with no luck

• 

  Joe

  Jun 17, 2007 at 11:55 am

  Have any of you moved your temporary internet files to a different location? Are you running a third-party virus protection package that might have interfered with the install of the patch? We’ll need more information about your situations to see what you all have in common, which would help determine the cause of this issue.

• 

  Robert

  Jun 17, 2007 at 12:06 pm

  I have norton security which came preinstalled apart from that it’s just standard vista premium on compaq presario
  I don’t even know where temp internet files are so haven’t moved them I have deleted them though using delete browsing history
  hpe this helps

• 

  Joe

  Jun 17, 2007 at 1:01 pm

  Robert, you might try disabling your Norton Security, then install the update, and see if it works. It’s possible Norton Security is preventing something from installing properly. Let us know if it makes any difference.

• 

  Robert

  Jun 17, 2007 at 1:37 pm

  Thank you so much
  I did as you said having first disconnecting my internet connection before disabling norton as you can tell my Internet Explorer seems to be fine now
  Once again thank you are a gent

• 

  Ngoc Vu

  Jun 18, 2007 at 4:09 am

  Hi there,

  I have tried as Joe said and Robert did for 5 hours now but nothing happended. I did as follows:

  Run> msconfig
  tick off any services and startups that related to Symantec

  restart

  install the update

  restart again

  Check IE/window mail without turn on Symantec yet.

  BUT sadly nothing worked at all.

  My system is: Vista home premium
  Norton preinstalled
  symantec antivirus installed to replace Norton after its expiry (soon).
  IE7

  HP Pavilion DV2000

  Pls help me out.

  Thanks

• 

  Piet

  Jun 18, 2007 at 12:59 pm

  Joe wrote: We’ll need more information about your situations to see what you all have in common, which would help determine the cause of this issue.

  I experienced the same problem after KB933566 was installed. IE and Mail didn’t work anymore, while I was still able to FTP and to connect to a VPN and to receive additional Windows updates. Firefox produced the same result as IE. So my conclusion was that http and mail protocols are affected.
  My system is an Acer Aspire 94XX with Vista Home Premium preinstalled and Norton Protection against malware. I never touched my temp internet folder.
  As soon as I have access to my own system again I will try the advice above.

• 

  BarryS

  Jun 19, 2007 at 12:34 pm

  My problem was not with a Vista PC but Windows 2000 SP4 with Office 2000 SR-1a. However, I thought my experience might help. After installing KB933566 new email messages in Outlook would not open and immediately closed Outlook with an error message. I also could not enter text into text boxes on websites such as search engines. My remedy was to reinstall IE6 and reapply updates except for KB933566. All is back to normal and I have turned off Automatic Updates until I find a fix. I have 6 other identical PC’s in regards to the OS and Office but they did not have any problems with the update. The only difference between this one and the other 6 is that the problematic PC was running Kaspersky Internet Security version 6. The others were all running Norton Internet Security 2006. Hope this info helps.

• 

  Piet (NL)

  Jun 20, 2007 at 3:12 pm

  I followed the advice and tried these steps:
  1. Roll back KB933566. Result: IE works. Windows Mail doesn’t. Socket Error 10061. Error code 0×800CCC0E.
  2. Uncheck all components in Norton Protection.
  3. Reinstall KB933566. Result: IE and Windows Mail do not work.

  So I have chosen for the workaround keeping KB933566 uninstalled. Unfortunately Vista forces the reinstall after two days. So I have to find out how to hide updates from Vista. The description in MSDN tells me to click “Custom” at the Windows Update tool. However, there is no “Custom” or Dutch (my locale) equivalent. Q1: Does any of you have a hint for hiding?
  Q2: Does any of you experience the socket error on Windows Mail?

• 

  Robert

  Jun 20, 2007 at 5:33 pm

  Hi Piet (NL)
  I have English version I don’t have custom option either I set KB933566 as hidden by right clicking on it then some options appeared one on which was hide
  I don’t use windows Mail so have no idea if mine is working or not

• 

  Joe

  Jun 20, 2007 at 5:52 pm

  Check back tomorrow, Tip 59 will show you how to hide the updates you don’t want.

• 

  Aaron

  Jun 21, 2007 at 10:21 am

  I have the same problem running windows vista ultimate. I had to rollback the update and disable updates to prevent it from reinstalling. While I had Norton preconfigured, but had removed it prior to receiving this update.

• 

  Piet (NL)

  Jun 24, 2007 at 8:28 am

  I read tip 59 and banned out KB933566. Thanks Joe. As I like to close matters positively, I realize that one good thing that this update brought me was knowledge of ItsVista dot com, that I wasn’t aware of before. I’ll be back

• 

  Pascal

  Jul 4, 2007 at 2:27 am

  Same Problem here. I’ve got an HP n9040 without preinstall. Just installed Vista Home and made update. There are no Temp Files or AV Solutions, but after update KB933566 HTTP and SMTP does not work.

  Other solutions?

• 

  mike

  Jul 5, 2007 at 10:54 am

  after googling navcand - i uninstalled kb931768 and ie now works ok. auto updater wants to install kb933566 now. good luck. bloody computers.

• 

  Chuk

  Jul 9, 2007 at 5:31 pm

  I have a similar problem in XP. IE seems to work fine, but Outlook 2002 has issues. When opening HTML emails, there is a 10-15 second delay, then the header info opens, but the body (HTML portion) takes longer. If I try to write a new HTML email, the address and subject type normally, but in the email body it takes 15-20 seconds after keys are pressed before the text shows up on the screen. If I change email format to Rich Text or Plain Text there is no delay. Uninstally KB933566 removes the problem.

• 

  Ngoc Vu

  Jul 9, 2007 at 11:09 pm

  One month after the problem, there is no official fix or an apology for the issue at all. So sad!

  Hardly have good things from supplier after you have paid your bill in full, it’s a rule.

  Good luck poor fellows.

• 

  vistabadtimes

  Jul 10, 2007 at 8:06 am

  I uninstalled kb933566 and my hair has started to grow back from where I was pulling it out with frustration. Thanks It’sVista, you saved my marriage.

• 

  Joe

  Jul 10, 2007 at 12:15 pm

  ITsVISTA can now restore hair and save marriages! I’ll need to add that to the brag page…

• 

  tony

  Jul 14, 2007 at 2:59 am

  help i installed this on a xp machine and it hosed my ie7 and i can’t find a uinstall and a system restor dose no good as its still there. kb933566 how do i remove it without a uninstall.

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  David

  Jul 30, 2007 at 6:12 am

  I spent over 3 hours with windows tech support over this, and had been experiencing the same problems with Windows Vista Home Premium, losing internet and Outlook connectivity. Removing 933566 solves, but the tech support people were unable to tell me how to prevent future updates from installing, so I would definitely like to hear how to hide or prevent this update from occurring while allowing auto updates.
  Is the itunes connectivity problems I and others have related to any of this?
  Thanks

• 

  AuraLee

  Oct 3, 2007 at 12:07 pm

  I had this problem in XP w/Office 2003 installed. It came up after installing Sharepoint Designer 2007. Running Office Diagnostics from Sharepoint Designer solved the issue.

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