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ITsVISTA KB-Link: KB937500

A Windows Vista-based computer that uses a PCI-E graphics device may stop responding when you wake the computer from sleep

When you wake a Windows Vista-based computer from sleep (S3), the computer may stop responding (hang). When this problem occurs, the screen first becomes black. Then, you may eventually receive a Stop error message that resembles the following:

*** STOP: 0×0000009F(parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE

This problem may occur if the following conditions are true:

  • The computer is using a PCI-Express (PCI-E) graphics device.
  • The computer’s firmware grants native support to the operating system for PCI-E features.
  • PCI-E Active State Power Management (ASPM) is enabled on the PCI-E graphics device.

This problem may occur intermittently.

There is a download that resolves this issue. See Hotfixes for details. This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB937500.

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