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ITsVISTA KB-Link: KB936647

Error message in Windows Vista when you try to install Adobe Acrobat or Adobe Reader: “The feature you are trying to use is on a network resource” or “Error 1714″

When you try to install Adobe Acrobat or Adobe Reader in Windows Vista, you receive an error message that resembles one of the following.
Message 1

The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package ‘Adobe AdobeApplication.msi’ in the box below.

Message 2

Error 1714. The older version of Adobe [AdobeApplication] cannot be removed. Contact your technical support group.

This issue occurs when you try to install one of the following products:

  • Adobe Acrobat 6
  • Adobe Acrobat 7
  • Adobe Acrobat 3D
  • Adobe Acrobat 8
  • Adobe Reader

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB936647.

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