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ITsVISTA KB-Link: KB934633

When you connect a USB multifunction printer device to a Windows Vista-based computer, a second instance of the printer object is created, and the first instance no longer works

Consider the following scenario:

  • You have a universal serial bus (USB) multifunction device. This device performs printing and scanning. Or, it performs printing, scanning, and copying.
  • You connect this device to a Windows Vista-based computer.
  • You restart the computer one time or multiple times.

When you open the Printers item in Control Panel in this scenario, you experience the following symptoms:

  • In the list of installed printers, there is a second instance of the printer object for this device.
  • The original instance of the printer object is set as the default printer. However, the original instance of the printer object does not communicate with the multifunction printer device. Therefore, this instance of the printer object does not work as expected.
There is a download that resolves this issue. See Hotfixes for details. This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB934633.

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