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ITsVISTA KB-Link: KB931675

Error message when you perform a scan by using a WSD-based scanner driver in Windows Vista: “A problem prevented Windows from saving the settings”

When you perform a scan by using a “Web Services for Devices” (WSD)-based scanner driver, you may receive an error message that resembles the following:

A problem prevented Windows from saving the settings that you last used to scan a document or picture (last used settings profile).

You cannot create a new scan profile. Also, when you change the current scan profile, the changes and the current scan profile are lost.

There is a download that resolves this issue. See Hotfixes for details. This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB931675.

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