ITsVISTA KB-Link: KB929399

January 10th, 2008 · 6 Comments · 5,756 views
Tags: inSP1, SDK, Services, Windows Media Format

Subscription services cannot extract metering data when the services try to synchronize metering data on a client computer that is running the Windows Media Format 11 SDK

Updates Description: Subscription music services cannot extract metering data from portable devices that support metering. This problem occurs when the services try to synchronize metering data on a client computer that is running the Microsoft Windows Media Format 11 Software Development Kit (SDK) and Microsoft Windows XP.

Update type: Important

Release date: March 13, 2007

Applies to: All versions

Knowledge base: support.microsoft.com/kb/929399

Download link: 32-bit | 64-bit

Comments: Though not an update specifically for Vista, it is for Media Player 11 which is included in Vista.

KB929399

There is a download that resolves this issue.

32-bit Download: Windows6.0-KB929399-x86.msu

64-Bit Download: Windows6.0-KB929399-x64.msu

This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB929399.

Get notified of new posts for FREE via RSS or E-mail

Subscribe to ITsVISTA!

Digg |

Mixx |

Propeller |

Slashdot | Stumble

Stumble

Gerard

Mar 22, 2007 at 5:11 am

I am stuggling for days to install update kb929399 but every time I get a “notinstalled” message.
Gerard

Mar 22, 2007 at 5:13 am

Update kb 932246 has been reported as succesful but nevertheless does not appear in installed updates and returns each time as a new update
Joe

Mar 22, 2007 at 8:30 am

I’ve seen mention that this update can cause the slider bar not to work in Media Player. Uninstalling the update seems to bring the slider bar back.
Gerard

Mar 22, 2007 at 11:08 am

I tried to install the latest version 11 from the \microsoft website, but that mentioned for XP. When I nevertheless tried to install it I got the message there is a newer version installed on your machine. Is that the proof that kb929399 is not intended for my computer?
The remaining question then is how do I get rid of this update
Chris

Apr 12, 2007 at 9:54 am

I’m having the same issues with KB929399 Media Format Update. It came in my Tuesday Patch updates with all the new security stuff, and now it won’t go away, despite indicating that it s successfully installed after each attempt. I’m running XP sp2 2002 edition. About 5 minutes after I’ve completed the install, the Windows Update icon is back in the toolbar with the same #$%^ing update. Any news on your problem Gerard?
Joe

Apr 12, 2007 at 10:27 am

You might try installing the ’standalone’ version, available at http://support.microsoft.com/kb/929399
If you’re running any Roxio software, you might also want to try their update at http://kb.roxio.com/content/kb/Creator/000131CR (I’ve seen some say these problems were related).