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ITsVISTA KB-Link: KB930193

Error message when you run the Sysprep command on a Windows Vista-based computer: “A fatal error occurred”

When you run the Sysprep command on a Windows Vista-based computer, you receive an error message that resembles the following:

A fatal error occurred while trying to sysprep the machine

Additionally, an error code that resembles the following is logged in the Setupact.log file:

0×80070020
ERROR_SHARING_VIOLATION

Note: The Setupact.log file is located along the following path:
C:\Windows\Panther\Setupact.log

There is a download that resolves this issue. See Hotfixes for details. This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB930193.

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