ITsVISTA
Information that makes life easier when it comes to installing, managing, and using Windows Vista.
Start About FAQ Blogroll Shop

ITsVISTA KB-Link: KB927831

An updated password is not saved for all users when you change the password for an all-user network connection in Windows Vista, and you receive the following error message: “Error 5: Access is denied”

Consider the following scenario:

  • You use the Windows Vista Get Connected Wizard to connect a Windows Vista-based computer to a destination network.
  • The user name and password that is configured in the network connection is saved for all users. For example, when you create the network connection, you click to select the Allow other people to use this connection check box.
  • The password for the network connection expires on the destination network.

In this scenario, when you next use this connection to connect to the destination network, you are prompted to change the password as expected. However, when you enter a new password for the network connection, you experience the following symptoms:

  • You receive the following error message:

    Cannot delete saved password.

    Error 5: Access is denied.

  • The new password is updated on the destination network. However, the new password is not saved in Windows Vista. Therefore, you must enter the new password again when you try to reconnect to the destination network.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB927831.

Get notified of new posts for FREE via RSS or E-mail

Subscribe to ITsVISTA!

Comments

  • There are no comments yet...Come on, share your thoughts!

Leave a Comment