ITsVISTA KB-Link: KB929777

February 24th, 2007 · 11 Comments · 7,645 views
Tags: inSP1, Install, RAM, Stop

Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: “STOP 0×0000000A”

Updates Description: When you try to install Windows Vista, you may receive an error message that resembles the following:
STOP 0×0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL

Update type: Recommended

Release date: January 30, 2007

Applies to: All versions

Knowledge base: support.microsoft.com/kb/929777

Download link: 32-bit | 64-bit

Comments: I only have 2GB of RAM on my two primary machines, so I did not receive this update. Besides requiring 3GB of RAM for the problem, you need to be using the Storport miniport driver, and a controller that uses 32-bit DMA.

There is a download that resolves this issue.

32-bit Download: Windows6.0-KB929777-v2-x86.msu

64-Bit Download: Windows6.0-KB929777-v2-x64.msu

This issue is resolved in SP1.

For more information on this issue, including potential causes, workarounds, and resolutions, see: Microsoft KB Article KB929777.

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Steve

Apr 16, 2007 at 11:24 pm

what kills me is that I can’t install this update (though it sits in my important updates list day after day).. can’t install when my 4gb are installed, it just fails. can’t install when I uninstall to 2 or 3gb because “this update isn’t neccessary” anymore. ack.
(!)
Joe

Apr 17, 2007 at 8:28 pm

Wow, definitely not nice. Do you get any kind of error message?
Steve

Apr 17, 2007 at 11:34 pm

totally, well I don’t get anything particularly helpful.. it returns error 8000FFFF. I guess I can live with it , nothing is going wrong otherwise.
Joe

Apr 18, 2007 at 8:19 am

I Googled around a bit and found something that may work for you. Take a look at:
http://www.petri.co.il/cannot_install_update_windows_vista_kb929777.htm
Try solution #2 at the bottom of the page if you dare, and let us know if it works.
Steve

Apr 20, 2007 at 9:50 am

Well well! That worked, though tedious
I had come across that article on google too, but the attention span just wasn’t there for me the first time around.
Jesse Calabio

May 21, 2007 at 8:39 am

This is ridiculous. I have never had any problems with my system using 4GB RAM and yet this hotfix wants to keep trying to install and fail on me. The only solutions I have been able to find are to temporarily remove 2GB of RAM, let the hotfix install, then reinstall the RAM to the original configuration. Why? If I’m not having any problems, why install a fix I don’t need? Also, why should I have to remove hardware in order to install a fix? Can anyone tell me…Is this another Microsoft or Vista shortfall?
Joe

May 21, 2007 at 11:18 am

I know some people can’t even remove the RAM to install the fix because it would only install if there was at least 3GB of RAM present. Now that’s a bind!
Muthu

Jul 31, 2007 at 10:19 pm

I have try the #2 Solution at http://www.petri.co.il/cannot_install_update_windows_vista_kb929777.htm , seem not working also…some help please……..
Muthu

Jul 31, 2007 at 11:04 pm

Hi All…..

I got a working and fully successful solution here……

10 Simple Steps to follow (dont skip any step)

1. go to control panel
2. select add n remove program
3. select view installed update
4. Under Windows Update, unistall KB929777
5. Dont Reboot the machine yet…..
6. go to ” http://download.microsoft.com/download/a/1/c/a1c6c409-656a-481c-b1dd-de2579de8649/Windows6.0-KB929777-v2-x86.msu ” download and save to root.

*** downlaod from Microsoft Website and not Window Update…….****

7. reboot the machine.
8. Start the machine.
9. Install the downloaded Hotfix.
10. Reboot the machine…..you’re done…

Try this soluton and let me know……
Markus Ewald

Nov 25, 2007 at 3:37 am

Me for example.

Got another 2 GB DIMM lying right here on my table because Vista bluescreens when I put it in. I’ve got an Asus Crosshair board and it seems to be one of those boards equipped with the something that makes Vista load storport.sys.

Yet Windows Update is not downloading the KB929777 patch and I had to track it down myself and install it by hand.
mike

Feb 1, 2008 at 4:48 pm

muthu,
thanks a million! i can’t believe i did not thi nk of that! after seeing all these way out fixes who would have thought it would be sooo simple?
worked great!!!!!!!!!!